Shipping policy

Shipping Policy

Last Updated: July 18, 2026

Thank you for shopping with Dots Trend Trove. This Shipping Policy explains how orders are processed, fulfilled, shipped, and delivered.

1. Third-Party Fulfillment

Dots Trend Trove is an online dropshipping store. We do not keep products in our own inventory or personally package and ship orders.

When you place an order, the product is prepared and shipped directly to you by one of our third-party suppliers or fulfillment partners. Because products may be supplied from different warehouses or locations, shipping methods, carriers, packaging, and delivery times may vary.

Although our suppliers fulfill and ship orders, Dots Trend Trove remains your point of contact for questions or concerns regarding your purchase.

2. Order Processing Time

Orders generally require 3–7 business days to be processed before shipment.

Processing time may include:

  • Order verification
  • Payment confirmation
  • Supplier preparation
  • Packaging
  • Transfer to the shipping carrier

Business days do not include Saturdays, Sundays, or federal holidays.

Processing time is separate from the estimated shipping and delivery time.

3. Estimated Delivery Time

After an order has been processed and shipped, estimated delivery generally takes 7–20 business days.

The total estimated time from the date an order is placed is approximately 10–27 business days, including both processing and delivery.

These timeframes are estimates rather than guaranteed delivery dates. Delivery may take longer because of circumstances outside our direct control, including:

  • Carrier delays
  • Supplier delays
  • Severe weather
  • High-volume shopping periods
  • Holidays
  • Customs processing
  • Transportation disruptions
  • Incorrect or incomplete delivery information

4. Shipping Locations and Availability

Shipping availability may vary by product and destination. Certain products may not be available for delivery to all states, territories, countries, military addresses, P.O. boxes, or remote areas.

Available shipping options and any applicable charges will be shown during checkout.

5. Shipping Charges

Shipping charges, when applicable, are calculated and displayed at checkout before payment is completed.

Shipping costs may vary based on the product, supplier, destination, package size, shipping method, and other fulfillment factors.

6. Multiple Packages

Products in the same order may be supplied by different fulfillment partners or shipped from different warehouses.

As a result:

  • Items may arrive in separate packages.
  • Packages may arrive on different dates.
  • Each package may have a separate tracking number.
  • One item arriving before another does not necessarily mean that an item is missing.

You will not be charged additional shipping fees solely because an order is divided into multiple packages unless those charges were disclosed during checkout.

7. Order Tracking

When tracking information is available, it will be sent to the email address or telephone number provided during checkout.

Tracking information may take several business days to become active after it is issued. Some carriers do not provide updates at every stage of delivery.

Please ensure that your contact information is accurate when placing your order.

8. Shipping Delays

We work with our suppliers and fulfillment partners to provide reasonable delivery estimates. However, we cannot guarantee that a carrier or supplier will deliver an order by a particular date.

If we learn that an order cannot be shipped within the promised timeframe, we will contact you using the information provided with your order. You may be offered the choice to:

  • Consent to the revised shipping timeframe; or
  • Cancel the affected unshipped item or order and receive a refund for the canceled portion.

Refunds for canceled, unshipped orders will be issued to the original payment method.

9. Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please review your:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal code
  • Country
  • Telephone number

Contact us as soon as possible if you notice an address error. We cannot guarantee that an address can be changed after an order has been submitted to the supplier for processing.

Dots Trend Trove is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if an order must be reshipped.

10. Order Changes and Cancellations

Because orders may be transmitted to a supplier shortly after purchase, requests to change or cancel an order must be submitted as soon as possible.

We will make a reasonable effort to honor the request, but we cannot guarantee that an order can be changed or canceled after processing has begun.

Once an order has shipped, it cannot be canceled. Any eligible return must be handled according to our Return and Refund Policy.

11. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

  1. Confirm that the shipping address on the order is correct.
  2. Check around the delivery location, including side doors, porches, mailrooms, parcel lockers, and nearby areas.
  3. Ask household members, neighbors, building staff, or property managers whether they accepted the package.
  4. Contact the shipping carrier for additional delivery information.
  5. Contact Dots Trend Trove if the package still cannot be located.

We will review the available tracking information and assist you in contacting the supplier or carrier when appropriate. Carrier investigations and replacement eligibility may vary depending on the circumstances.

12. Lost Packages

A package is not automatically considered lost solely because tracking has not recently updated.

If tracking has stopped updating or the estimated delivery period has passed, contact us so that we can review the shipment with the supplier or carrier.

Depending on the outcome of the investigation, an eligible order may qualify for a replacement, refund, or other resolution under our Return and Refund Policy.

13. Damaged or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible and include:

  • Your name
  • Your order number
  • A description of the problem
  • Clear photographs or video of the item
  • Photographs of the packaging and shipping label, when available

Do not discard the product or packaging until we have reviewed your request, as the supplier may require photographs or other evidence before approving a replacement or refund.

14. International Orders, Customs, and Import Charges

Some products may be shipped internationally or from a location outside the customer’s country.

International orders may be subject to customs inspections, import duties, taxes, brokerage charges, or other government fees. Unless otherwise stated during checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility.

Customs procedures may also delay delivery. Dots Trend Trove does not control customs processing times or government-imposed fees.

15. Refused or Unclaimed Packages

Customers are responsible for accepting delivery and retrieving packages from carriers, mailrooms, customs offices, or pickup locations when required.

A refused or unclaimed shipment may be returned to the supplier. Refund eligibility will be determined according to our Return and Refund Policy and may be reduced by shipping, return, customs, or other nonrecoverable charges where permitted by law.

16. Contact Us

For shipping questions or assistance with an order, please contact Dots Trend Trove through the contact form on our website.

Please include your order number and the email address used during checkout so that we can locate your order efficiently.